CONTACT
Metropolis Research PTY LTD
Level 1
74 Victoria St
Carlton
Victoria
3053
(03) 9272 4600
Darebin City Council
Hobsons Bay City Council
Maribyrnong City Council
Melton City Council
Monash City Council
Nillumbik Shire Council
Wyndham City Council
Yarra City Council
Metropolis Research specialises in assisting government understand the characteristics, needs and expectations of local communities as well as their satisfaction with the performance of government.
We conduct research using a variety of methodologies including:
- Face to face interviews conducted door-to-door
- Intercept surveys (in activity centres, at public events, and in customer service centres)
- Telephone surveys (of residents, business, and clients)
- Self-completion paper and online surveys
- Focus groups
- Observational audits
We work with many departments across local government and have conducted research into a wide variety of issues and topics including:
- Community satisfaction
- Customer and client satisfaction
- Housing
- New residents’ surveys
- Demographic and socio-economic profiling
- Strategic Planning (including activity centre planning and structure plans)
- Environmental policy and behaviour change
- Community health and wellbeing
- Communications
- Parks and gardens
- Local law enforcement (including parking)
- Waste and recycling
- Economic development
- Arts and culture (including public events)
Victorian municipalities:
- Banyule
- Bayside
- Boroondara
- Brimbank
- Casey
- Darebin
- Docklands Authority
- Glen Eira
- Glenelg
- Greater Geelong
- Greater Shepparton
- Hobsons Bay
- Hume
- Maribyrnong
- Maroondah
- Melbourne
- Melton
- Mitchell
- Monash
- Mount Alexander
- Moonee Valley
- Moreland
- Nillumbik
- Port Phillip
- Southern Grampians
- Stonnington
- Surf Coast
- Wyndham
- Whittlesea
- Yarra
Other Organisations:
- Deakin University
- G21
- LGPro
- Metropolitan Fire Brigade
- Metropolitan Planning Authority
- Victoria University
Governing Melbourne / Annual Community Survey Program
Since 2010 Metropolis Research has conducted Governing Melbourne, our annual metropolitan Melbourne wide survey of approximately one thousand respondents drawn in equal numbers from each of the thirty-one councils.
Governing Melbourne is editorially independent and provides an objective examination of community satisfaction with and expectations of local government across Metropolitan Melbourne.
Governing Melbourne measures community satisfaction with the overall performance of council as well as:
- Satisfaction with thirty-one council services and facilities
- Satisfaction with the governance and leadership of council
- Satisfaction with customer service
- Identifying issues of importance in local communities
- Exploring a range of topics of ongoing concern to local government including traffic and parking, safety in public areas, housing related financial stress and the local sense of community
Metropolis Research developed Governing Melbourne to provide comparative results for our growing group of Annual Community Survey program client councils. This includes metropolitan Melbourne comparisons as well as comparative results for groups of similar councils (such as growth area councils and middle-ring councils).
The following councils currently participate in our Annual Community Survey program:
WHO ARE WE
ABOUT
SERVICES
PROGRAMS
clients
Metropolis Research is a Melbourne based social research firm that has been providing research solutions to government and public sector organisations since 1998.
We have extensive experience assisting government and public sector organisations to better understand their communities, drive improvements in service planning and delivery, and improve community satisfaction.
We have an outstanding record of designing and managing public sector research projects as well as assisting organisations to use the results of research to improve performance.
Our projects range from small issue-specific initiatives through to larger regional and Melbourne-wide initiatives.